Platform Integrations Overview - Connect Your E-commerce Platforms

E-Commerce Platform Integrations Overview

Connect Your E-commerce Platforms

GXO.dev integrates with the world’s leading e-commerce platforms to enable Agentic Commerce.
Connect your Shopify, Etsy, BigCommerce, or Stripe stores to make your products discoverable by AI agents such as ChatGPT, Claude, and Gemini.

Supported Platforms

Shopify Integration

Best for: Online stores, dropshipping, and multi-product businesses

Features

• Full product catalog synchronization
• Real-time inventory updates
• Product variants and options
• SEO-optimized product metadata
• Automatic ACP feed generation

Requirements

• Active Shopify store with admin access
• Products with titles, descriptions, and prices
• Store not in development mode

Etsy Integration

Best for: Handmade items, vintage goods, and craft supplies

Features

• Listing synchronization
• Inventory and pricing management
• Shop information sync
• Category and taxonomy mapping
• AI-driven pricing optimization

Requirements

• Active Etsy shop with published listings
• Shop policies configured
• Valid payment method

BigCommerce Integration

Best for: Enterprise e-commerce, B2B sales, and large catalogs

Features

• Complete product catalog sync
• Support for advanced product options and custom fields
• Bulk operations for large data sets
• Enterprise performance and security features

Requirements

• BigCommerce store with admin access
• API access enabled
• Complete product information
• Valid store configuration

Stripe Integration

Best for: Payment processing, digital products, and subscription services

Features

• Product and price synchronization
• Subscription and plan management
• Webhook-driven real-time updates
• Full payment method support

Requirements

• Active Stripe account with configured products
• API keys set up in GXO.dev
• Webhook endpoints registered and verified

How Platform Connections Work

OAuth Authentication Process

Step 1 – Initiate Connection

• Click “Connect Platform” in your GXO.dev dashboard
• Select your platform (Shopify, Etsy, BigCommerce, or Stripe)
• Enter your store or account information

Step 2 – Platform Authorization

• Redirects to your platform’s secure authorization screen
• Log in and review requested permissions
• Approve and confirm connection

Step 3 – Connection Verification

• Return to GXO.dev and verify status shows Connected
• Check connection health indicators
• Configure sync frequency and preferences

OAuth Scopes & Permissions

Shopify

• read_products – access product information
• read_inventory – access inventory levels
• read_orders (optional) – order data for analytics
• read_customers (optional) – customer data for personalization

Etsy

• listings_r – read shop listings
• shops_r – read shop metadata
• profile_r – read profile information
• transactions_r (optional) – transaction data

BigCommerce

• store_v2_products_read – product data
• store_v2_inventory_read – inventory data
• store_v2_orders_read (optional) – order information
• store_v2_customers_read (optional) – customer records

Stripe

• read_products – access product catalog
• read_prices – access pricing details
• read_customers (optional) – customer information
• read_payments (optional) – payment analytics

🔒 Security Note: All OAuth tokens are encrypted and refreshed securely. GXO.dev never stores plain credentials.

Managing Multiple Store Connections

Adding Additional Platforms

1. From the GXO.dev dashboard, go to Integrations → Add Platform
2. Select a new platform and follow the OAuth process
3. Configure sync settings (frequency, product rules, webhooks)

Managing Multiple Stores

Unified Dashboard

• View and manage all connected platforms in one interface
• Monitor sync health and status
• Track platform-specific performance and analytics

Platform-Specific Views

• Filter by platform or store
• Compare performance and engagement metrics
• Configure platform-specific settings (feeds, frequency, etc.)

Sync Management

Automatic Synchronization

• Real-time inventory updates
• Automatic product updates via webhooks
• Scheduled syncs for large batch operations

Manual Synchronization

• Force sync a specific platform or product group
• Perform bulk or selective syncs
• Access sync diagnostics and logs

Integration Health Monitoring

Health Status Indicators

Monitoring & Alerts

• Real-time status and latency tracking
• Automatic error detection and reporting
• Email and in-app notifications for connection issues
• Alerts for API limits or permission expirations

Best Practices for Platform Integration

Before Connecting

1. Prepare Your Store
   • Ensure complete product information
   • Optimize images and descriptions
   • Verify accurate pricing and stock
2. Optimize Product Data
   • Use descriptive, AI-friendly product titles
   • Add relevant tags and categories
   • Include multiple, high-quality images
3. Review Permissions
   • Understand data GXO.dev will access
   • Review platform privacy settings
   • Ensure compliance with GDPR/CCPA

After Connecting

1. Monitor the Initial Sync

   • Watch for sync errors or warnings
   • Verify accuracy of imported data
   • Check feed generation results
   • Test AI discovery using sample queries

2. Optimize Your Settings

   • Adjust sync frequency to balance performance
   • Configure webhook notifications
   • Customize feed generation rules

3. Maintain Regular Health Checks

   • Monitor connection logs monthly
   • Update permissions when platforms change APIs
   • Re-verify credentials after password or key updates

Troubleshooting Common Issues

Connection Problems

OAuth Authorization Failed

• Verify credentials and admin permissions
• Clear cache and retry in private browsing
• Check internet connection

Permission Denied

• Review scopes requested during connection
• Ensure account ownership and API access

Connection Timeout

• Check platform uptime
• Retry after several minutes
• Contact GXO support if persistent

Sync Issues

Products Not Syncing

• Verify product visibility and publication status
• Check platform connection health
• Review sync logs for specific errors

Slow Sync Performance

• Optimize product data (reduce variants)
• Decrease sync frequency for bulk jobs
• Monitor API rate limits

Data Quality Issues

• Ensure all required fields (title, price, inventory) are complete
• Validate feed data format
• Check product descriptions for markup errors

Security & Privacy

Data Protection

• End-to-end encrypted data transmission
• Secure OAuth token storage
• Regular internal security audits

Access Control

• Role-based permissions for integrations
• Comprehensive audit logging
• Secure token lifecycle management

Privacy Compliance

• Fully GDPR and CCPA compliant
• Clear data retention and deletion policies
• Access-request and erasure support

Best Security Practices

1. Perform Monthly Reviews
   • Re-evaluate all active integrations
   • Remove unused connections
2. Manage Access Wisely
   • Use strong, unique passwords
   • Require two-factor authentication for admins
   • Review access logs regularly

Next Steps

Now that you understand GXO.dev integrations:

• Connect your Shopify Store
• Connect your Etsy Shop
• Connect your BigCommerce Store
• Connect your Stripe Account
• Manage Existing Integrations

Support & Resources

Getting Help

• Documentation: Step-by-step guides for every platform
• Support: Platform-specific email assistance
• Community: Join our Discord for peer help
• Training: Watch setup and troubleshooting tutorials

Platform Resources

• Shopify: Shopify App Store
• Etsy: Etsy Developer Docs
• BigCommerce: BigCommerce Developer Portal
• Stripe: Stripe Documentation

Connect your platforms to GXO.dev and start reaching AI-powered customers through natural conversation — seamlessly and securely.